Free shipping over $150
Privacy Policy
1. Our Commitment
Skincare Collection (referred to as "we", "us", or "our") is committed to protecting the privacy and safety of our customers. We manage all personal and sensitive information in strict accordance with the Privacy Act 1988 (Cth), the Health Records Act 2001 (VIC), and the Australian Consumer Law as administered by Consumer Affairs Victoria. We prioritise transparency to earn your trust and foster long-term relationships with our valued customers.
2. Collection of Personal and Health Information
We collect information that is strictly necessary to provide you with medical-grade skincare, professional advice, and efficient delivery. This includes:
-
Identity Data: Name, date of birth, and gender.
-
Contact Data: Billing address, delivery address, email address, and telephone numbers.
-
Health Data: Information provided via our Online Consultation Form, including specific skin concerns, relevant medical history, current medications, and photographs of the skin for clinical analysis.
-
Transaction Data: Details about payments and products purchased, processed via secure, industry-standard encrypted gateways.
3. How We Use Your Information
We use your data to provide a high-standard, medically guided experience. Specifically, we use it to:
-
Fulfil and deliver your orders promptly and securely.
-
Provide professional skin analyses and curated routines from our Skincare Specialists.
-
Communicate regarding order tracking, safety recalls, or customer support.
-
Comply with all legal and regulatory obligations within the State of Victoria.
4. Disclosure and Third Parties
At Skincare Collection, we do not sell, rent, or trade your personal information. We only disclose information to:
-
Service Providers: Trusted partners such as Australia Post or StarTrack to ensure reliable delivery.
-
Professional Advisors: Doctors and specialists at the Western Skin Institute for clinical review and expert recommendation.
-
Legal Authorities: Only if required by law or to protect the rights, property, or safety of our customers, our team, and the public.
5. Data Security and Storage
Your data is stored securely using advanced encryption technology. As we collect Health Data, this information is treated with the highest level of clinical confidentiality. While we take all reasonable and sophisticated steps to protect your data, please be aware that no method of transmission over the internet is 100% secure.
6. Your Legal Rights (Victorian Consumer Law)
Under the Australian Consumer Law (Victoria) and the Australian Privacy Principles (APPs), you hold the following rights:
-
Access: You may request a copy of the personal information we hold about you at any time.
-
Correction: You have the right to request that we correct or update any inaccurate information.
-
Anonymity: Where lawful and practicable, you may interact with us anonymously, though this will prevent us from fulfilling orders or providing personalised clinical advice.
-
Complaints: If you believe we have breached your privacy, you may lodge a complaint with us or the Office of the Victorian Information Commissioner (OVIC).
7. Cookies and Tracking
Our website uses cookies to improve your shopping experience and help us understand how you interact with our collection. You can choose to disable cookies through your browser settings, though this may limit your ability to use certain features of the site.
8. Changes to This Policy
We may update this policy periodically to reflect changes in Australian law or our business practices. All changes will be posted on this page with an updated "Effective Date" to ensure full transparency.
9. Contact Us
For questions regarding this policy or to exercise your legal rights, please contact our Privacy Officer:
Address: Skincare Collection / Western Skin Institute 378 Main Road West, St Albans VIC 3021
Ph: 03 9367 6648