top of page

Shipping & Returns

Return & Exchange Policy

At Skincare Collection, we prioritise your satisfaction and your skin health. We want you to shop with the same confidence you’d feel standing in our professional skin clinic.

​

30-Day Peace of Mind

If you have changed your mind or are dissatisfied with your purchase, we offer a straightforward return process.

  • Easy Returns: Unopened and unused products in their original packaging can be returned within 30 days of purchase for a full refund or store credit.

  • Product Exchanges: If a product isn't the right fit for your skin type, our skincare specialists can help you exchange it for a formula better suited to your needs.

​

How to Start a Return

  1. Contact our customer support team at admin@westernskininstitute.com.au with your order number.

  2. Our team will provide you with the return instructions and a shipping address for our St. Albans clinic.

  3. Once your return is received and inspected, we will process your refund or ship your exchange.

​

Damaged or Incorrect Items

In the rare event that your order arrives damaged or you receive the wrong product, please notify us within 48 hours. We will expedite a replacement to you at no additional cost to ensure your skincare routine remains uninterrupted.

Shipping & Customer Support

Reliable Australian Shipping

We believe in transparent and reliable shipping.

  • Secure Packaging: Every order is packed with clinical care to protect active ingredients and fragile containers.

  • Prompt Dispatch: We aim to process all orders from our Melbourne-based facility within 24–48 hours to ensure prompt delivery.

​

Reach the Skincare Specialists

Need advice on how to use serums or tracking an order? Our team at the Western Skin Institute is standing by to assist with all your skincare concerns.

Payment Methods

Secure Payment Options

At Skincare Collection, we prioritise the safety and security of your transactions. We utilise industry-standard SSL (Secure Sockets Layer) encryption to ensure that your personal and financial information is protected at every step of the checkout process.

​

How You Can Pay

We offer a variety of flexible payment methods to make your shopping experience as seamless as possible:

  • Credit & Debit Cards
    We accept all major providers, including Visa, Mastercard, and American Express. Your card details are processed through a secure, encrypted gateway and are never stored on our servers.

  • PayPal
    For a faster checkout, you can use PayPal. This allows you to pay using your PayPal balance or linked bank account without sharing your full financial details with us.

  • Offline Payments
    In certain instances, we can facilitate offline payments. Please contact our support team at admin@westernskininstitute.com.au or visit us at our St Albans clinic if you require assistance with manual billing or bank transfers.

​

Our Commitment to Safety

Your trust is foundational to our brand. Because we are a doctor-founded organization, we apply the same level of integrity to our digital security as we do to our clinical formulations.

  • Encrypted Transactions: All data transmitted during checkout is encrypted to prevent unauthorised access.

  • Fraud Prevention: We monitor transactions for suspicious activity to protect our valued customers from digital fraud.

  • Privacy Guaranteed: Your payment information is used strictly for order processing and is handled in accordance with our Privacy Policy.

bottom of page